|
NYNEX is now Bell Atlantic.
| Patty Daley - Administrative Assistant - Telesector Resources, Inc.,
division of NYNEX. |
| Dear Linda, "Heard only great comments about the seminar. Everyone truly felt it was the best seminar they had ever attended. So glad to hear everything worked out fine.
Enclosed you will find some of the feedback we have
received. Winston asked me to forward them to you so you could see how well everyone
rated the course. Hopefully the rest of us will get to participate in a similar seminar
(with you) in the near future.
Hope you are enjoying the rest of your summer in Park
City. Be safe and have fun!"
Sincerely, Patti Daley |
| Robert W.
Chapman - Senior Manager - Transportation |
| Mr. C.E. Penn "My
evaluation of the usefulness of the MAXAP course I (recently)
attended is twofold. First, there is the internal realization that these skills taught
already inherent in most people, however they are on the subconscious level. Taking
the course, you learn to bring the skills to the conscious level of utilization. This
effort culminates in the improvement of communication skills i.e.; listening, making the
interviewee more comfortable through the use of the mirroring technique, pacing the
interview to achieve the maximum interchange of information possible, and how to achieve
an outcome that both satisfies the situation and the participants. Other skills derived from this are ways to deal with anger, trauma, calibrating (yes/no) and (truth/lie)
responses. My overall response to this type of training is that all persons in a role of
responsibility should receive the benefit of this training process.
The second aspect of the training is a reflection of its implementation into
the business environment and you own personal life. In the business aspect I find it easier to deal with a situation where I have to interview one of my peers
concerning completion of an assignment, where some confusion about the outcome occurs.
Prior to the taking of the course I found it a very difficult task as people do not like being questioned about something where a fault could
be found as people do not like being questioned about something where a fault could
be found. The training taught me to pace the
conversation and mirror the individual to put him at ease, then the
information sought was very easily obtained without pain to either party the
information sought was very easily obtained without pain to either party. On the personal front I found the training to be a great reducer of interpersonal stress in
the home situation. My
family relation was somewhat high strung because I am
a perfectionist. I have learned to understand myself in that
aspect and they in turn understand me better as I have become more tolerant of other
people’s methods of dealing with life.
In summation with consistent practice of the skills learned I have the ability
to improve myself in the interpersonal relations area. I wish to thank you for the
opportunity to experience this course, as I feel it will benefit me enormously."
R.W. Chapman |
| Dear Bill, "In
response to your request for today’s (1 year) impact to
MAXAP course work, I submit the following:
- I find I have achieved a greater internal ease in
dealing with difficult negotiations with people who are angry.
- I understand other people’s motivations and hidden agendas better, without becoming antagonistic when I
discover them.
- I have become more experienced in using good judgment when faced with
difficult or unpleasant decisions because I am able to help
the other party to understand the reasons for the nature of the decision. Prior to this instruction the other
person’s emotional outcome often clouded my ability to
generate a good decision.
- I am better able
to make people comfortable when an unpleasant conversation is necessary by
using the listening techniques, mirroring, and installing an (resource state) anchor in
the individual.
- I feel I have a better understanding of the world as it exists and am better
able to relate to how it affects myself and other people.
- That there is still a strong pleasant memory of the course work and the
people who were involved in the experience with me. These people and the work we
achieved together will remain with me indefinitely.
When involved in an extremely emotional situation the training I received
has allowed me to in effect to ‘see the forest for the trees’ and be able to
respond to the situation in the most appropriate manner.
In summation the
overall impact to the materiel was to make a significant change in my life for the better.
I intrinsically feel I am a more tolerant person now."
Bob Chapman |
Dear Bill,
"In response to your request for an update on NLT after two years:
I find I have expanded the use of MAXAP training in my dealings with the
rest of the human race. I am less quick to anger than in the
past because I listen better to what the other person says. Also I am able to diffuse the anger of the other person more easily, and able to make them
feel better about what makes them angry, by giving them an anchor and
mirroring their feelings.
I find I am able to direct my energies in my work
and home life with a greater intensity. I am able to perceive what is the really important
thing to do, as opposed to what seems to be the important thing to do. This ability makes
life a smoother road for everybody.
I feel a greater internal calm and feeling of peace
with myself and the world as if I am in control of my own destiny rather than the world
running me.
I still use the techniques we learned together in the class in my daily life, they have now become habits because of constant use.
The friendships made during the training have lasted
and become stronger as a result of the bonding that transpired. When a group
of people does the work we did they come out of the session transformed and rebuilt.
Another side of the training is when somebody tries to ‘NLP’ me
for a reason which I feel is unworthy I am able to resist the
attempt made by the other person and in turn MAXAP them instead by giving them a
positive anchor for the next time I see them.
The overall feeling from the experience is one of what did I do before I
knew this material, was I a lost person or what? The experience was
a revelation in my life, allowing me to continue to grow to what I hope is my full
potential. Anyone who gets the opportunity to take this material is
a lucky soul, because if they take it seriously it will change their life for the
better."
Bob Chapman |
| David
Brown - Manager - Transportation |
Dear Bill,
"I wanted to take this opportunity to write you about
the most positive training experience I have ever had. The course was MAXAP training (presented by Linda Tracy
Jones). As a management training course I would highly recommend it.
Since taking the course almost a year
and a half ago I have continually used the skills taught.
I still refer to the course manual regularly in an attempt to enhance my understanding of
the subject. I have never taken another course on any subject
that has proved as useful as MAXAP. My job requires a great deal of
interpersonal communication with superiors, peers and especially subordinates. MAXAP has given me a greater awareness of the communications skills we
all posses, and an ability to manipulate these skills on a much higher level. I have noted
a marked improvement in my communications skills since taking the course.
Again, I would recommend this course for any manager. In
today’s fast paced business environment clear, concise interpersonal communications
are the key to avoiding wasteful delays and personal conflicts. MAXAP provides an
excellent skill set to improve these communications."
Sincerely, David Brown |
| Stan Florczyk -
Manager - Transportation |
| Winston, "Since I have
attended this MAXAP seminar at the Marlboro Training center, (several
months ago) I've had the opportunity to use these techniques at work and at home.
As stated in the class, we use these techniques unconsciously and have, in the past,
without defining them.
Mirroring is a technique that I have used in the past but didn't realize it can
be called mirroring. When talking with other people, if the other person has their arms
crossed or in their pockets, both people tend to do the same. This establishes rapport
with the two people and puts them at ease. I've observed this at work and at home with my
family. I had the opportunity to talk to Dave Brown about this just yesterday. As we were
talking about AMA tape deliveries to Blue Hill Plaza, he had his hands in his pockets, I
put mine in my pocket, if I crossed my arms, he would do the same. We both
acknowledged what we were doing and remarked how it seemed to be done simultaneously and
automatically. We were establishing rapport with each other, we
put each other at ease over the problem and continued discussing the problem.
Just recently, one of the mail drivers was upset over the fact that he was
asked to consider taking another job in the building. He came to
work the next day very upset and angry after thinking about it at night , got sick over it
, and couldn't sleep. As we talked, (and while I gained his trust on the level
of his subconscious mind), I changed the subject to fishing. This is something he
really likes to do. The more we talked about fishing, his mood began to change. He began to smile, laugh about things, and feel at ease. As we changed the subject and began talking about his
dilemma, his frustration and anger began to build. I asked him to relax and visualize his
fishing experience. He did and began to smile again and feel at ease.
By using this anger destroyer technique, his frustration and anger were eliminated and
he visibly felt and looked relaxed at the end of our conversation.
Attending this Seminar truly was a good experience for me. It was not a boring class but it
certainly was a very interesting
class. One of the best I've attended. This seminar should be a candidate for those courses that are required for
all our people to attend."
Stan Florczyk |
| Winston
Greer- Area Manager - Transportation |
Dear Bill,
"This letter is in response to your request on how I am
using the MAXAP training. The training (presented by Linda Tracy Jones) has become a sort of blessing. Listed below are some
of the items I continue to utilize frequently:
Diffusing anger (self-installation
of resource -state).
Establishing rapport (pacing and leading).
Framing and re-framing.
Photographic memory techniques. (A big help in the
examination for Certified Private Fleet Manager that I recently took and PASSED.)
Anchoring other people to establish rapport.
I hope this very valuable course can be
proliferated throughout the NYNEX company so other employees can have the benefit of
learning about this state of the art communication tool."
Sincerely, Winston
Greer |
| Jay Williams - Senior Manager -
Warehouse |
Bill-"I’m so glad I
forgot how to think … so it took some time to review the material, and then some more
time to think about what I was doing … and then I had to remember how to write …
and then I had to remember what I was remembering, but here are some observations:
- FROM SHE: I
am much more tolerant of the actions and opinions of the family.
I am more easy-going, laid back and at ease
with myself and others – (traits
on the decline for the past 2 years)
FROM ME – There is an old saying – "The
more you know, the more you know you don’t know" very true with NLT as I know
it. I have a better picture of how long (large) this people knowledge scale is and,
interestingly enough, how little knowledge it takes to know more than most others ...
Confidence factor?
- I am a better listener … conscious of the
tone of voice, action words, color and pictures and how
the conversation is organized; by the numbers or random. I seem to know what is being said without a lot of
interpretation.
- I used to work on anchoring. I’m not very good at
what should be the easiest technique to implement.
- I still re-read the book every three or four months.
Congratulations on your success so far and I’m sure
it will continue.
(***) A personal thought – MAXAP is something I
would not want my competitors to be aware of. I would use every skill to convince them
that it was a waste of time and money."
Please let me know when you or Linda will be in this
area.
Les |
| Penny Ripley-Manager
Operations |
| Dear Charlie, "I just want to drop a line to say thanks for extending the MAXAP class and
to provide you with some feedback. I found this
course to be a positive, uplifting experience. It provided me with
the tools necessary to handle non-productive situations due to lack of communication.
Communication is a necessary avenue that we all travel down, especially in our line of
business. Hopefully Charlie, this
course will be offered to all employees in the future.
Thank you for the opportunity to participate in the
course. "
Sincerely, Penny Ripley |
| Winston, "I
have thought about some of the ways I have used MAXAP.
In one of our exercises in class I shared the situation where I felt one of my
girlfriends expected more from our relationship than I was willing to give. I used the
tools I was given when she asked me to sit down and discuss the relationship. The element
of defense was present. I consciously mimicked her physically. As I was listening I was
watching where she was talking from. As a result I felt I was able to respond to her the
same way. A genuine level of trust entered into the
interactions. Even though we didn’t agree. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. In one of our exercises in class I shared the situation where I felt one of my
girlfriends expected more from our relationship than I was willing to give. I used the
tools I was given when she asked me to sit down and discuss the relationship. The element
of defense was present. I consciously mimicked her physically. As I was listening I was
watching where she was talking from. As a result I felt I was able to respond to her the
same way. A genuine level of trust entered into the
interactions. Even though we didn’t agree. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. In one of our exercises in class I shared the situation where I felt one of my
girlfriends expected more from our relationship than I was willing to give. I used the
tools I was given when she asked me to sit down and discuss the relationship. The element
of defense was present. I consciously mimicked her physically. As I was listening I was
watching where she was talking from. As a result I felt I was able to respond to her the
same way. A genuine level of trust entered into the
interactions. Even though we didn’t agree. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. In one of our exercises in class I shared the situation where I felt one of my
girlfriends expected more from our relationship than I was willing to give. I used the
tools I was given when she asked me to sit down and discuss the relationship. The element
of defense was present. I consciously mimicked her physically. As I was listening I was
watching where she was talking from. As a result I felt I was able to respond to her the
same way. A genuine level of trust entered into the
interactions. Even though we didn’t agree. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. In one of our exercises in class I shared the situation where I felt one of my
girlfriends expected more from our relationship than I was willing to give. I used the
tools I was given when she asked me to sit down and discuss the relationship. The element
of defense was present. I consciously mimicked her physically. As I was listening I was
watching where she was talking from. As a result I felt I was able to respond to her the
same way. A genuine level of trust entered into the
interactions. Even though we didn’t agree. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding. I felt we had truly
communicated when I walked away from the conversation. Not much had changed in the
situation except I had a feeling of completeness. I believe it was the
communication skills that were used that gave me the feeling of completeness, a feeling of
mutual understanding.
The second situation that comes to mind is communication
with my supervisor is sometimes difficult. Since I have come back from class I
have calibrated her, I discovered she is a visual person,
she is a visual person, therefore
when I speak with her I draw pictures. Example: I proposed to go to the state
of Vermont to do training on TRG’S ordering procedures. As I was proposing this I
spoke of going to the Montpelier transship area sitting down with the National attendant,
going through the training manuals, setting up a speaker phone and how I would walk
through the touch tone procedure with them. I have her support on this. She visually
saw how I would do this. The second situation that comes to mind is communication
with my supervisor is sometimes difficult. Since I have come back from class I
have calibrated her, I discovered she is a visual person,
she is a visual person, therefore
when I speak with her I draw pictures. Example: I proposed to go to the state
of Vermont to do training on TRG’S ordering procedures. As I was proposing this I
spoke of going to the Montpelier transship area sitting down with the National attendant,
going through the training manuals, setting up a speaker phone and how I would walk
through the touch tone procedure with them. I have her support on this. She visually
saw how I would do this. When
she communicates to me, I have to visually stay tuned to clearly understand what she is
saying to me."
Sincerely, Penny |
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